| Situation | What the article will clarify |
|---|---|
| Suspicious call or message | The reporting route for suspicious contact. |
| Transaction dispute | The distinction between a service dispute and fraud. |
| Fraud has occurred | The appropriate escalation path. |
Start by identifying what happened
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Reporting a suspicious phone number or message
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When the problem is a mobile-money transaction dispute
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When the situation is fraud rather than a service dispute
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Information worth keeping before you report
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